1. Definitions

In these terms and conditions, “We” means Lift and Go Pty Ltd, operating in Melbourne and Victoria, and “Us” and “Our” have corresponding meaning; “You” means the party entering into the agreement for services with us, and includes the party to whom our quotation is addressed and the party by whom the acceptance is signed, and “Your” has corresponding meaning; “Goods” means all the furniture and other effects which are to be the subject of the service; “Services” means the whole of the work undertaken by Us in connection with the goods including removal and (if applicable) storage. Words in singular include the plural, and words in one or more gender include all genders.

2. We are not common carriers

WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITIES AS SUCH. We reserve the right to refuse to quote for the carriage of goods for any particular person and for any carriage of goods or classes of goods at our discretion.

3. Your obligations and warranties

3.1 Information supplied by you
We rely on the information supplied by you. You warrant that the information you provided us is correct.

3.2 Agreeing to commence the move
Before we start your move, the driver may ask the owner/authorized agent to sign a job sheet. The driver will record the job start time and the job number on the job sheet and you will be required to accept these terms and conditions by ticking the checkbox and signing the job sheet. If this job sheet is not signed, the move cannot continue.

3.3 Owner or authorized agent
You warrant that you are the owner of the goods or authorized to act on behalf of the owner. Please make sure that only you or any person authorised by you are giving us instructions on the move. We will consider any person from your side as the authorised agent unless you specifically tell us not to follow his/her instructions.

3.4 Presence at loading/unloading
It is agreed that no inventory of the goods being moved/stored will be taken. The pre-existing condition of any goods will be verbally agreed on. You will ensure that you or your adult representative is present at all times during loading and unloading. If any special remark needs to be recorded, it can be recorded on the job sheet and mutually agreed by you and the driver.

3.5 Fragile Goods
You will verbally inform us of goods prior to the commencement of the removal or storage which are of fragile or brittle nature and which are not readily apparent as such, and any special precautions that should be taken when carrying those goods that we cannot reasonably be expected to be aware of.

3.6 Goods left behind or moved in error
It is your responsibility to ensure that all goods to be removed (other than goods being removed from storage) or stored are loaded to the vehicle by us and none are taken in error.

3.7 Acceptance of goods/Completion of move
At the completion of the move, you or your authorized representative may be asked to sign the feedback/job sheet, which states that the job has been completed to your satisfaction. The driver will record the price on the job sheet and may ask you to sign it.

4. Method of Carriage

4.1 Mode of Carriage
We shall be entitled to carry the goods by any reasonable route (having regard to all the circumstances including the nature and destination of any goods being carried on the vehicle) and by any reasonable means.

5. Delivery

5.1 Where/Whom to Deliver
We shall not be bound to deliver the goods except to you or a person authorized by you to receive the goods. If we cannot deliver the goods either because there is no authorized person there to receive them on our arrival, or because we cannot gain access to the premises, or for any other reason beyond our control, We will be entitled to unload the goods into a warehouse and will be entitled to charge an additional amount for storage and for the subsequent re-delivery of the goods. If this happens, we will endeavor to contact you to ascertain whether you have alternative instructions.

5.2 Inadequate access for pickup or delivery
If the access to the property at pickup/destination is deemed by us to be inadequate for safe transportation of goods, we will not be obliged to carry the goods in/out of the premises. In such a situation, at your discretion, we will either leave the goods outside the premises or take them back to the point of origin, which will incur an additional charge as negotiated.
We will not attempt to make any modifications to the property or the goods (such as removing doors of the house or a fridge etc.) in trying to resolve access issues.

6. Charges and Payments

6.1 Delay
Delays due to traffic conditions, road repairs, route selection, or vehicle break-down are inherent in the removals industry. We will not be liable for any loss, damage, or consequential loss as a result of our service being delayed for any reason beyond our control. We will take every possible step to ensure drivers arrive on time and keep you informed of delays.

6.2 Cancellation or Alterations
If a date for performance of any services is agreed upon and you cancel or alter within 24 hours of the job, we will be entitled to make a reasonable additional charge for any loss or expense.

6.3 Payment for the services

We accept cash, bank transfer, and credit card payments (Visa or Mastercard only). A surcharge may apply for card payments.
All payments must be made at the completion of the move.
We may request full payment before unloading at the destination.
If payment is not made, we reserve the right to withhold/unload goods until full payment is received.

6.4 Lien on Goods until payment is received
All goods being moved are subject to a lien for any outstanding monies owed. If payment is not made within 14 days, we may store or dispose of the goods to recover our costs.

6.5 Waiting charges
If our team is kept waiting at loading/unloading beyond the allowed time, an hourly charge may apply.

6.6 Route included in the price
Prices are based on one pickup and one destination. Additional stops may incur extra charges.

6.7 Toll Roads
If toll roads are used (at your request or due to necessity), the toll cost will be added to your final invoice.

6.8 Price Increments
If the job takes longer than the booked time, additional charges will apply in 30-minute increments.

6.9 Travel Charges
Jobs outside Melbourne metropolitan area may incur additional travel time charges.

7. Damages

Goods are considered “in transit” from pickup to delivery.

We do not automatically insure your goods. You are advised to arrange your own insurance. Our liability for proven damage due to our negligence is limited to $300 per item per occurrence. You bear the first $150 of any claim. No liability is accepted for inherently fragile items (electronics, glass, pressed wood furniture, etc.). Any damages must be reported immediately before our team leaves.

8. Vehicle Damages

8.1 Damage to Vehicle
If damage to goods arises from vehicle accident, fire, or flood, we will not compensate as goods in transit insurance is not included.

8.2 Damage to our Vehicle
If you or your representative damage our vehicle, you will be responsible for repair costs or insurance excess.

9. Your Responsibilities

Provide a safe working environment for our staff.
Ensure suitable parking is available. Any parking fines or fees are your responsibility. Ensure enough funds are available for payment.

10. Cancellation Policy

Cancel more than 24 hours before scheduled time: No cancellation charge.
Cancel within 24 hours of job: Cancellation fee applies.
Cancel on arrival: Full minimum booking charge applies